Refunds & NDA
The StableWP team believes in transparency and confidentiality. We understand the value of your business information and would never divulge it to anyone that has nothing to do with the fulfillment of the ordered services. We abide by the laws and adhere to the NDA religiously. We have very strict policies in relation to the confidentiality of information.
StableWP respects the sanctity of your business and our association with you. We, therefore, ensure that all the information you share with us as business information as well as service instructions, are only used for the purpose of providing the purchased service in the highest possible quality. The information you share with us will never be shared with any other individual or organization, except for the stakeholders.
We would never use your purchased content or designs to sell the same to other clients.
You can bank on us completely, as we believe in building long-term associations with our clients that are based on trust, transparency and mutual growth. You can send across your NDA to us at firstname.lastname@example.org and we’d be more than happy to sign it and send it back to you.
Money Back Guarantee
With all our service plans, we try our best, to not only fulfill your expectations, but also to surpass them. But in case we fail to deliver satisfactory services to you, you can avail a 100% refund on the charges you paid within the first 15 days.
If you are not happy with the service or the final product, we will not charge you anything. You can avail a 100% refund under the following cases:
- If you are not happy with the service, you will be required to give our team member two chances of revisions. Sometimes there is a miscommunication about the customers needs and wants, but our marketers are always happy to adjust the service based on your individual expectations.
- If you are not satisfied with our service, you will be required to provide us with valid reasons for your displeasure with the final product.*
- If the order has not been completed according to the specifications. This could include the quality standard that was promised or even the expected timeline of the same or any other such similar reasons.*
*You would lose the copyright of the final product (design) and you would be requested to not use it for any official or non-official purposes.
In general, there are two occasions on, which you can avail a refund:
The cancellation of the order might happen either from the side of the customer or StableWP. This would be possible only before the work on the order has been initiated. For any such cancellations, the entire amount shall be refunded as the order has been voided. While no cancellation fees would be charged by us for any such cancellations, the release of the payment will only happen at the concerned bank’s discretion.
Refund Under 100% Money Back Guarantee:
If you are not satisfied with what was offered to you by us, you can avail a complete refund of the amount that was charged to you in the first 15 days after the order. All you need to do is send us an email with this regard, along with the valid reason for discontentment with the final product.
You shall, then be reimbursed the amount that was charged. This amount will be deposited to your bank account.